Privacy Policy
1. Introduction
Manager Leadership Coaching (“we,” “us,” or “our”) is committed to protecting the privacy and personal data of our users, clients, and website visitors. This Privacy Policy outlines our approach to the collection, processing, and safeguarding of your personal information when you access or interact with our website, managerleadershipcoaching.com, or communicate with us directly. We adhere to the highest standards of data protection required by the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws. Your trust and privacy are critically important to us, and we have implemented robust technical and organizational measures to ensure the confidentiality, integrity, and availability of your data.
2. Scope and Role of the Data Controller
This Privacy Policy applies to all users and visitors of managerleadershipcoaching.com and governs the data collected through the services we provide via our website or in direct interaction with you. For the purposes of applicable data protection laws, Manager Leadership Coaching acts as the data controller for personal information collected, meaning we determine the purposes and methods by which such data is processed.
3. Categories of Data We Process
We may collect and process the following categories of personal data, depending on your interactions with our services:
A. Usage Data
Includes information about how you use our website, such as your IP address, browser type and version, device identifiers, operating system, referring URLs, pages viewed, time spent on pages, and session data.
B. Account Data
Information you voluntarily provide when creating an account, signing up for services, or engaging with us, including your full name, postal address, email address, and telephone number.
C. Profile Data
Includes information about your preferences, purchases, subscription history, feedback, behavioral habits, coaching sessions engaged with, and other data derived from your interaction with managerleadershipcoaching.com.
D. Communication Data
Covers all communications between you and us, including emails, chat, support inquiries, feedback submissions, and contact form details.
E. Technical Data
Comprises details about the devices and systems you use to access our site, such as internet protocol (IP) addresses, device manufacturer and model, time zone settings, browser plug-in versions, and operating platform.
F. Transaction Data
Includes billing and payment information, order history, service delivery records, and relevant details required to process financial transactions.
G. Preference Data
Captures information related to your marketing and communication preferences, consent for receiving promotional materials, and areas of expressed interest regarding our services or content.
4. Legal Bases for Processing
We process your personal data under one or more of the following lawful bases, as appropriate under GDPR and applicable law:
– Consent: Where you have provided explicit consent for specific processing activities, such as signing up for newsletters or consenting to analytics cookies.
– Contractual Necessity: Where processing is required to fulfill a contract with you, including the provision of requested services.
– Legal Obligation: Where we are required to comply with applicable legal obligations or court orders.
– Legitimate Interests: For purposes such as protecting our business, communicating effectively with our clients, improving our website, and ensuring appropriate service delivery, provided such interests are not overridden by your privacy rights and freedoms.
5. Your Data Protection Rights
Under applicable privacy regulations, you have the following rights in relation to your personal data:
– Right of Access: You may request access to your personal data and receive a copy of the data we hold.
– Right of Rectification: You may request that any incorrect or incomplete data we hold about you be corrected.
– Right to Erasure: You may request the deletion of your personal data where lawful grounds permit.
– Right to Restriction: You may ask us to limit how we use your data in certain circumstances.
– Right to Data Portability: You may obtain and reuse your personal data for your own purposes across different services.
– Right to Object: You may object to processing based on legitimate interests or to direct marketing.
To exercise these rights, please contact us at [email protected].
6. Security Measures
We take your data security seriously. We implement appropriate technical and organizational safeguards, including:
– Encryption of data in transit and at rest where appropriate
– Role-based access control and multi-factor authentication for internal users
– Regular data backups and secure off-site storage
– Security training and awareness programs for our staff
– Monitoring and logging of network and application access to detect and prevent abuse
7. International Data Transfers
If your personal data is transferred outside of the jurisdiction where you reside, such transfers are conducted in compliance with applicable laws. For users located in the European Economic Area (EEA), such transfers may utilize Standard Contractual Clauses or rely on adequacy decisions to ensure your data remains protected to EU standards.
8. Data Retention
Your personal data will only be retained for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, regulatory, or internal policy requirements. Retention periods vary by data category:
– Usage and Technical Data: Retained for up to 24 months for analytics and troubleshooting
– Account and Profile Data: Retained for the duration of the subscription or client relationship, and up to 6 years thereafter for compliance
– Communication and Support Data: Retained for 2–5 years, depending on the nature of the correspondence
– Transactional Data: Retained for a minimum of 7 years for accounting and fiscal compliance
– Preference Data: Retained until consent is withdrawn or updated
9. Cookie Policy
managerleadershipcoaching.com uses cookies and similar tracking technologies to enhance site experience, provide functionality, and conduct analytics. We categorize cookies into:
– Essential Cookies: Necessary for basic website functionality and security
– Functional Cookies: Enable personalization and enhanced site features
– Performance Cookies: Collect data on site performance and usage patterns
– Analytics Cookies: Help us understand user interactions to improve services
10. Cookie Management and GDPR/CCPA Compliance
Upon first visit to managerleadershipcoaching.com, you will be presented with a cookie consent interface, enabling you to accept or customize your cookie preferences. You may update these preferences at any time via the cookie settings on our site. For CCPA-compliant users, you may also exercise your right to opt-out of the “sale” of personal information (as defined under CCPA), though managerleadershipcoaching.com does not engage in such practices.
11. Children’s Privacy
Our website and services are not intended for individuals under the age of 13, and we do not knowingly collect personal data from children. If you believe that a child under 13 has provided us with personal information, please contact us immediately at [email protected] so appropriate action may be taken.
12. Policy Revisions and Notifications
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technologies, or business practices. Any changes will be communicated clearly on our website or through direct communication when appropriate. Continued use of managerleadershipcoaching.com signifies your agreement to the updated terms.
13. Contact
If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us at:
Manager Leadership Coaching
Email: [email protected]
Website: managerleadershipcoaching.com
We take privacy seriously and maintain full compliance with applicable data protection laws, including the GDPR and the CCPA. For all inquiries related to your rights or our practices, we welcome you to reach out.