Privacy Policy
1. Introduction
At Manager Leadership Coaching (“we,” “us,” or “our”), accessible through managerleadershipcoaching.com, we are firmly committed to respecting your privacy and protecting your personal data. We recognize the importance of safeguarding personal information in accordance with the highest standards of data protection and privacy, in compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and all applicable local data protection laws.
This Privacy Policy describes how we collect, use, share, and protect your data when you use our website, services, or otherwise interact with managerleadershipcoaching.com. We are committed to transparency, accountability, and security in our data practices to maintain your trust.
2. Scope and Data Controller
This Privacy Policy applies to all visitors, users, and others who access or use services provided on managerleadershipcoaching.com (the “Site”). Manager Leadership Coaching is the data controller for the personal information we process, determining the purposes and means of processing such data.
For any privacy-related concerns or requests, you may contact our data protection contact at [email protected].
3. Categories of Data We Process
We may collect and process the following categories of personal data:
a. Usage Data
Information about how you use our Site, including IP address, browser type, access times, referring URLs, session durations, and pages visited.
b. Account Data
Personal information you provide when creating an account or using our services, such as your name, email address, postal address, and telephone number.
c. Profile Data
Data associated with your interaction and behavior on our platform, including purchase history, preferences, and content engagement.
d. Communication Data
Records of your correspondence with us, including support requests, inquiries, feedback submissions, and delivery of service-related notifications.
e. Technical Data
Device-specific technical information, such as operating system, device identifier, screen resolution, browser plugins, and system configurations.
f. Transaction Data
Details of any purchases, payments, services requested, delivery information, billing records, and financial transaction history.
g. Preference Data
Information related to your marketing preferences, product interests, and consent choices regarding communications and data sharing.
4. Legal Bases for Processing Personal Data
We rely on several legal bases under the GDPR to process your personal data, including:
– Consent: Where you have given explicit permission for us to process your data for specific purposes (e.g., marketing communications).
– Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract.
– Legitimate Interests: Where processing is necessary for our legitimate business interests and does not override your fundamental rights and freedoms, such as for website optimization or improving our services.
– Legal Obligation: Where we are required to process your data to comply with legal or regulatory obligations.
Under the CCPA, we do not sell personal data. We collect and use personal information solely within the limits set forth in this Policy.
5. Your Rights
In compliance with applicable privacy laws, you have the following rights in relation to your personal data:
– Right of Access: To request access to your personal data and obtain information on how we process it.
– Right to Rectification: To request correction of inaccurate or incomplete data.
– Right to Erasure: To request deletion of your personal data under certain circumstances.
– Right to Restriction: To request limitation of data processing under legally defined situations.
– Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before responding.
6. Security Measures
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, alteration, disclosure, or destruction. These include but are not limited to:
– Encryption of data in transit and at rest
– Access controls and authentication protocols
– Regular system updates and vulnerability assessments
– Secure backup solutions
– Staff training on data protection and confidentiality
Despite our best efforts, no system can guarantee absolute security. We encourage users to maintain personal vigilance concerning the confidentiality of their login credentials.
7. International Data Transfers
As a globally accessible website, your personal data may be transferred to or processed in countries outside your country of residence. Where such transfers occur, we ensure that appropriate safeguards are in place, such as European Commission Standard Contractual Clauses or compliance with adequacy decisions under GDPR.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:
– Usage Data: Kept for 12 months to facilitate analytics and improve user experience.
– Account Data: Retained for the duration of the account and up to 6 years after closure for archiving and legal or contractual obligations.
– Profile and Preference Data: Retained during active use and removed after 24 months of inactivity.
– Communication Data: Held for 3 years following the resolution of correspondence.
– Transaction Data: Retained for 7 years for accounting and tax compliance purposes.
– Technical Data: Retained for 12 months for performance and troubleshooting purposes.
When data is no longer needed, it is securely deleted or anonymized.
9. Cookie Policy
managerleadershipcoaching.com uses cookies and similar tracking technologies to enhance user experience and analyze website performance. Types of cookies used include:
– Essential Cookies: Necessary for core functionalities such as account login and secure navigation.
– Functional Cookies: Facilitate website customization and remember user preferences.
– Analytics Cookies: Collect aggregated data on how visitors interact with the Site to improve functionality.
– Performance Cookies: Help us monitor system performance and detect errors.
10. Cookie Management and Compliance
Visitors are presented with options to accept or manage their cookie preferences in accordance with GDPR and CCPA. You may change or withdraw your consent at any time by accessing cookie settings in your browser or via our on-site cookie preference tool.
If you are a California resident, your rights under the CCPA also include the ability to opt-out of data sharing for analytics or advertising purposes.
11. Children’s Privacy
We do not knowingly collect, solicit, or process personal data from children under the age of 13. If we become aware that personal information has been collected from a child under 13 without verified parental consent, we will take immediate steps to delete such data. Parents or guardians who believe that their child may have submitted personal data should contact us at [email protected].
12. Policy Updates and Notification
We may periodically revise this Privacy Policy to reflect changes in our practices or applicable laws. We encourage users to review this Policy regularly. In the event of material changes, we may notify you via email or prominent notice on managerleadershipcoaching.com.
Continued use of our Site constitutes acknowledgment and acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please contact us at:
Email: [email protected]
We are committed to ensuring your privacy rights are respected and protected. You may also lodge a complaint with a data protection authority if you believe your rights are being infringed.
Your trust is important to us. Manager Leadership Coaching adheres to applicable data privacy legislation, including the GDPR and CCPA, and takes necessary steps to ensure that your personal data is processed lawfully, fairly, and transparently. Please reach out to [email protected] with any inquiry related to your data privacy.